Raise support requests to us

Stuck with a cloud setup, an AI idea, a website or a mobile app? Tell us what you need. The first 2 hours are absolutely free, and after that you pay only for the time we actually spend, at clear hourly rates.

Raise a support request →

Support pricing

Simple, pay-as-you-go. Rates differ for customers in India (in Indian Rupees, plus GST) and for customers elsewhere (in US dollars).

Start here

First 2 hours

Hours 1 to 2 of every request

Absolutely freeFor customers in India and everywhere else

Next 10 hours

Hours 3 to 12

The next 10 hours of work

₹199 / hr+ GST, for Indian customers

$5.0 / hrfor customers outside India

After hours

Beyond 12 hours

If the support time or task is more than 12 hours

₹399 / hr+ GST, for Indian customers

$10.0 / hrfor customers outside India

Note: we also offer full-time support services for Cloud, AI, Websites and mobile app development. Know more.
Planning a bigger cloud project, not just a fix? Consult with our cloud architects about new infrastructure, migrations, optimisation and ongoing management.

Hours are counted per support request, for the time we spend working on it. We agree an estimate with you before work goes past the free 2 hours, so there are no surprise bills. GST (and any other taxes) apply as per law. Invoices are issued by CloudBrum.

Estimate your cost

What we help with

Practical, hands-on help from people who work with these platforms every day.

AWS, Azure and GCP

Choosing and configuring services, fixing errors, security reviews, cost clean-up, migrations and architecture advice.

AI and automation

Shaping AI use cases, picking models and tools, prompt and workflow design, and connecting AI to your apps and data.

Websites

Fixes, speed, hosting and deployment, forms, SEO basics and security hardening for your website or web app.

Mobile apps

Troubleshooting builds and releases, backend and API issues, and guidance for Android, iOS and cross-platform apps.

How it works

From request to resolution in four steps.

  1. Raise a requestFill the form below with what you need and what you have already tried.
  2. Get your ticket numberYou receive a ticket number to quote in any follow-up.
  3. We reply by emailWe confirm scope and, if needed, an estimate beyond the free 2 hours. Target first reply: within 1 to 3 working days, depending on the priority and urgency you select.
  4. We solve it with youFixes, guidance or a clear next step, and a short summary of what we did.

Raise a support request

Create a ticket and we will get back to you by email.

Support request form

Fields marked * are required.

Please do not share passwords, access keys, secret keys, card numbers or other secrets in this form. We will tell you a safe way to share access if it is needed.

Request received

Your ticket number is

Please keep it for reference. We will reply to .

Support FAQs

Quick answers about how support works and what it costs.

Is the first 2 hours really free?
Yes. The first 2 hours of work on every support request are free for customers in India and everywhere else. If the work needs more time, we tell you and agree an estimate with you first.
How are the hours counted?
Hours 1 to 2 are free, hours 3 to 12 are charged at the first rate and any time beyond 12 hours is charged at the after-hours rate. For example, a 15-hour request for a customer in India costs 10 × ₹199 + 3 × ₹399 = ₹3,187 plus GST. Use the estimator above for your own numbers.
Do I pay GST?
Customers in India pay GST as applicable on the rates shown. Customers outside India are billed in US dollars; local taxes, if any, are the customer’s responsibility.
How do I pay?
After the free hours, we send an estimate and an invoice with payment instructions. We start paid work only after you approve the estimate.
Can you access my cloud account?
Only if you choose to give access, and only the least access needed (for example a temporary, limited role). Never send passwords or secret keys in the form. We will explain a safe way to share access.
What is not covered?
We do not provide emergency 24x7 response, legal or compliance certification, or guarantees about third-party services such as AWS, Azure or Google Cloud. Full-time or round-the-clock cover is available under our full-time support services.
What happens to my details?
We use them only to answer your request. Read our Privacy Policy for details and your rights.

Full-time support services

Need ongoing help? We also offer full-time support services for Cloud, AI, Websites and mobile app development. Tell us what you need and we will propose a plan.

Ask about full-time support